If you know that you are going to be unable to attend an appointment that you have booked, we would appreciate you giving us as much notice as possible. We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 24 hours before your assessment.
We understand that on occasion a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment without causing issues for our clinic operations or other patients, we will try to do so. However, because it is often challenging to re-book an appointment slot within less than 24 hours, we do have a 24-hour cancellation policy.
In the event that you give us less than 24 hours notice of cancellation or re-scheduling, or if you do not attend at the time of your appointment, this does incur a 100% cancellation levy, as we’ll generally unable to re-use the time to support other patients.
Payments will automatically be charged to your card on file. If we do not have a card on file for you, the cancellation or no-show charge will be invoiced to your email.
In some cases, we do ask for payment in advance for appointments, and this is non-refundable in the event of short-notice cancellation or rescheduling, or non-attendance. If you are aware you may be late for your appointment, please contact our reception team on 020 099 7730 at the earliest opportunity and every effort will be made to accommodate you.
We’ll always do all we can to help, although regretfully we cannot guarantee to be able to complete your appointment if you do not arrive on time.
If you arrive late for your appointment or treatment, we may still be able to complete part of it, although this is at the discretion of your practitioner.